These terms set out the general rules of the engagement between Nazım Çeltekli (“Cinderhash”) and the client. The details of each engagement are set out in the written quote; if a quote or a separate contract contains a provision that differs from these terms, that provision applies.
1. Scope
These terms apply to web and custom software development, process automation, inventory, booking and QR menu systems, cybersecurity, site maintenance and support, ad management and social media management services.
2. Quotes and pricing
We have no price list; every engagement is priced through a written quote based on its scope. The quote covers the work, deliverables, timeline, price and payment plan.
The validity period of a quote is stated in the quote. After it expires, the price and timeline may be reassessed.
3. Payment
- Deposit: Work starts once the quote is approved and the deposit is paid.
- Final payment: The remaining balance is paid at the delivery stage set out in the quote or contract.
- The percentages, dates, currency and payment method of the deposit and final payment are set in each quote.
- If a payment is not made on time, Cinderhash reserves the right to pause the work and delivery until it is made.
4. Delivery
The delivery timeline is set in the quote. It depends on the content, access and feedback expected from the client being provided on time; delays in these extend the timeline accordingly.
Delivery takes place when the work is completed within the scope defined in the quote and presented to the client.
5. Revisions and additional requests
Corrections within the scope defined in the quote are part of the work; the extent and number of revisions are set in the quote.
Every new request outside the scope is assessed separately and priced through a separate quote.
6. Bug fixes, support and maintenance after delivery
Bug fixes, updates, technical support and maintenance after delivery are provided under a separate scope and are paid services.
These services are provided through a monthly or yearly maintenance plan, or through separate quotes as needed. The content, fee and term of a plan are set in the quote.
7. Intellectual property and ownership
- The site, software and source code developed by Cinderhash, as well as the infrastructure set up and the hosting and infrastructure accounts, stay with Cinderhash. The client uses them under the terms set out in the quote or contract.
- On request, a transfer of the site, source code or infrastructure may be considered under a separate agreement and scope; the terms and fee of the transfer are set in that agreement.
- Ad and social media accounts are opened in the client's name and stay with the client. Cinderhash accesses these accounts as an authorised user for the duration of the service.
- Content, brands and logos provided by the client belong to the client. The client confirms that it holds the rights needed to use them in the service.
8. What we expect from the client
- Providing the content the work requires (such as text, images, product and price information) on time,
- Granting the necessary access (such as domain, existing systems, ad and social media accounts),
- Sending approvals and feedback on time,
- Ensuring that the content it provides is lawful and does not infringe the rights of third parties.
9. Limitation of liability
Cinderhash carries out its services with care and in line with professional standards. No specific sales, reach or conversion result is promised for advertising and social media work; results depend on market conditions and on decisions by the platforms.
Cinderhash cannot be held responsible for outages or changes caused by third-party services (such as hosting, domain, payment and advertising platforms). Unless otherwise stated in the quote or contract, Cinderhash's liability is limited, to the extent permitted by law, to the fee paid for the relevant engagement.
10. Confidentiality
Both parties keep commercial and technical information learned during the work confidential and use it only for the purpose of the work. On request, a non-disclosure agreement (NDA) can be signed before work starts.
Information on the processing of personal data is in the KVKK Information Notice and the Privacy Policy.
11. Cancellation and refunds
If the client wishes to cancel the work, the terms for the fee for work done up to that point and for refunding the deposit apply as set out in the quote or contract.
If the content, access or payments expected from the client are not provided within a reasonable time, Cinderhash may suspend or end the work; in that case, the fee for the work done up to that point may be claimed.
12. Disputes
These terms are governed by the laws of the Republic of Türkiye. Disputes are first addressed through negotiation; if no agreement is reached, the courts and enforcement offices at the place of business of Nazım Çeltekli have jurisdiction. Statutory rights of clients who are consumers are reserved.
13. Changes and contact
Cinderhash may update these terms; the current version is always on this page. Approved quotes are subject to the terms in force on the date of approval.
For questions, contact us at merhaba@cinderhash.com.